How to Troubleshoot Internet Connection – Quick and Easy Ways

Is your internet connection not as fast as you would like to be? Does it take ages for a webpage to load? Perhaps it takes you 30 minutes to watch a 2 minute video clip on YouTube. There are several reasons for your wireless internet to slow down. We discuss some of the most common reasons for the same. Follow these quick and easy tips to troubleshoot internet connection.



Step #1: Check Your Broadband Speed

The most important thing is to test the speed of your wireless connection. Is it in the same range as that promised by your ISP? Your internet is slower than advertised? One of the reasons for your slow internet connection is that you’ve got the wrong plan. It’s easy to solve this problem. Call the customer support of your ISP and find out which plan you’ve got for your home. Then, go to DoSpeedTest.com, which is the best internet broadband speed checker tool available online. If the stats on DoSpeedTest.com are the same as what is claimed by your ISP, then you can conclude that your plan is too slow, and so you should go for a faster plan. Else, there could be an issue with your router, so do check that out.

Step #2: Check Your Laptop for the Wifi Button

So, are you having trouble connecting to the wifi on your laptop? Check the wifi button on it, maybe you’ve pressed it off accidentally. Most laptops have this button on top of the keyboard or at the side. Check to see if it has been pressed or not. If switched off, turn it on again.

Step #3: Reboot the Computer and the Wireless Router

If this doesn’t solve the problem and your internet still does not work, reboot the computer. It is possible that there could be a simple issue with the laptop’s wifi adapter, or maybe the operating system has a software or firmware problem. A simple reboot would fix the issue. If the devices fail to connect, try unplugging the router for a few seconds and plug them back in. This technique is called power cycling the router and it helps to restore the internet connection back to how it was.

Step #4: Restore Router Settings to the Factory Defaults

If none of the steps listed so far work, you can try restoring the wireless router to its factory settings. While this ensures that the wireless router gets back to how it was, it wipes out all the settings, so you’ll have to enter the security settings such as username and password all over again. Look for the reset button behind the router and use a pen to hold it for 10-15 seconds. That will restore the router back to how it was.

Step #5: Change the Wifi Channel on the Router

Your wifi router may have been using a channel that is used by scores of others, because of which there is an issue of interference from the other routers nearby, especially if you live in a densely populated part of the city. This is particularly so if your router runs on the channel 6, which most routers run on by default. So, here’s what you should do – check the other wireless networks that might be interfering with your router. To do this, click the network icon in the lower right corner of your laptop. If you see several network names on it, then definitely there is a case of interference. You can solve the problem by changing the router to another channel – just select 1 or 11 for the best results as they are the least used channels for wireless routers. Then log in to the router’s control panel and change the channel.

Step #6: Reinstall the Wireless Adapter Driver


So, if the internet connection still hasn’t got back to how it was, then try reinstalling the wireless adapter driver. Simply go to the computer manufacturer’s website and download the latest network adapter driver or software. Reinstall the software on your adapter and reboot the laptop afterwards. This should get your internet connection going.

Step #7: Update the Router Firmware

The next step is to check your router for a technical issue. Router manufacturers release router firmware updates on a regular basis. Install the latest firmware update – that should fix the issue.

Step #8: Contact Your Internet Service Provider

This is the very last step and you should consider it if everything else fails. Call your ISP (Internet Service Provider) and ask them to send a technician to your home to solve the issue. It’s possible there could be a problem with the wiring or connections, which only the technician can correct. Or there could be an issue with the DNS server, which the technician can fix for you.

This information has been brought to you by DoSpeedTest.com, which is the most accurate internet broadband speed checker tool available online.