Broadband Secrets That Your ISP Won’t Tell You

Do you think you can trust your ISP? Of course, not! Each one of us has had our share of bad experiences with our ISP. Often, the speeds they offer are much slower than at the time of advertisement. The price is actually more than what you had thought it would be. There’s no consistency in the availability of the broadband connection, and the contract means nothing more to your ISP than a piece of paper! Let’s talk a bit more about the broadband secrets that your ISP won’t tell you. Be prepared to shocked!


Here’s the truth about your broadband speed – it’s not nearly as fast as advertised. It’s one of the dirty broadband secrets shared by a majority of ISPs around the world. What they promise you and what they actually offer, are completely different. You may have subscribed to a 8 Mbps plan from your ISP, and yet, going by how long it takes to watch a YouTube video because of all the buffering.

You have to wait for some downloads to complete. With this, it seems as though the actual broadband speed is not even a quarter of what was promised to you. But how can you be sure of this?

Here’s what you should do – check your broadband speed on, the #1 broadband internet speed test online. If the speed on is the same as what is claimed by your ISP, then you can relax. If not, take a screenshot of the broadband internet speed test at and send it by email to your ISP and ask them to explain the discrepancy between what they promise and what they actually offer. Legally, no ISP can mislead its customers, so you have a valid case here.

The Price

The problem with the broadband price is that many ISPs make extra charges that you have little idea about. It’s just that they don’t tell you about it, and bundle the extra charges, such as the line rental, along with the monthly bill. When you get you get your bill, talk to the ISP’s customer support and ask them to explain each and every item on the bill.


What you probably don’t know about your ISP is that you have to share the bandwidth with several other people, around 50 or maybe even more. So during the rush hours, say 7pm to 9pm, when most people use their broadband internet connection speed. In that time, the real broadband speed will be really slow, perhaps one-tenth of what your ISP promises to you.

So before applying for a new broadband connection, do internet speed test. Thereafter ask your ISP about the connection rate – which is the number of people with whom you will be sharing the bandwidth speed. If it’s too high, choose a different ISP.

Contract Length

There are many ISPs that offer a no-contract broadband, which means you pay as you use, and can disconnect any time you like. This is of a special benefit to tourists who will be at a place only for a few days or weeks and don’t want a long term contract. They are just looking for a fast and reliable internet connection, so they can discontinue any time when wish to.

But what you probably didn’t know is that even the no contract broadband connections have a fixed 1-month contract, at least. So you need to pay for one month’s charges, at a bare minimum. And if you disconnect within a certain period – say 12-months – you may have to pay the connection fee and the modem fee.


Another among the dirty broadband secrets ISPs have is that they may promise a “nationwide coverage” but it is anything but! In fact, even if you live in a major city such as New York or Bangalore, there are certain areas over which your ISP will have no coverage. Or, they may charge extra to offer coverage in such areas.

That’s because when an ISP does not have a presence in a certain area. They provide their broadband service using another network – which is why they charge extra. Ask your ISP to be very clear about the availability of their broadband services in your area before signing up with them.

You’re seeing this information on, the best internet speed test tool available online.